VIDEO: Young Presses Taxpayer Advocate on Major Backlogs and Delays at the IRS
“We need improved customer service for Hoosiers who are simply doing what the law requires of them - filing their taxes,” - Sen. Young
WASHINGTON – U.S. Senator Todd Young (R-Ind.) questioned the Internal Revenue Service’s (IRS) National Taxpayer Advocate during today’s Senate Finance Committee hearing on the IRS’s ongoing customer service challenges.
“The COVID-19 pandemic has shaken every aspect of our economy, and the IRS was not immune to the disruptions caused by widespread telework, worker shortages, and increased responsibilities as our country fought to maintain Americans’ health and economic stability.
“As it’s been mentioned repeatedly this morning, the IRS is experiencing considerable backlogs and delays. During the pandemic, my office has worked tirelessly to assist Hoosiers who have struggled with issues in getting their tax refunds, EIP payments, and amending their tax returns.
“Over the course of the pandemic my office has helped over a thousand Hoosier taxpayers, and yet we still have over 150 constituent cases outstanding with the IRS – and that number unfortunately grows daily. One of these cases is over two years old and still waiting on a resolution from the IRS. Roughly half of our current cases involve original 2020 unprocessed tax returns. We are already in the midst of the 2021 tax filing season, and the IRS has still not processed 2020 tax returns. My constituents are understandably quite frustrated. My staff are frustrated. I am frustrated,” said Senator Young during his opening remarks.
Click here to watch the Senator’s full questioning from today’s hearing.
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